Terms of Service

FlipNosh ("we", "us", "our") provides software tools that enable restaurants to create branded direct-ordering storefronts and manage customer engagement — helping them take back ownership of their orders from third-party delivery platforms.

By creating an account or using the FlipNosh platform, you agree to these Terms of Service. Please read them carefully. If you do not agree, do not use the platform.

To use FlipNosh, you must:

• Be legally authorised to enter into binding agreements on behalf of your business
• Provide accurate and complete information about your restaurant or business
• Use the platform in compliance with applicable laws and regulations

By using FlipNosh, you confirm that you meet these requirements.

As a FlipNosh restaurant user, you are responsible for everything that happens under your account. This includes:

• Maintaining the security of your login credentials
• Managing staff access to your FlipNosh account
• Keeping your menu items, pricing, and availability accurate and up to date
• Fulfilling orders placed through your storefront promptly and correctly
• Providing customer support for your own orders and disputes

If you suspect unauthorised access to your account, notify us immediately at legal@flipnosh.com.

FlipNosh is offered on a subscription basis. By subscribing to a paid plan, you agree to the following:

• You will be billed the applicable fee for your chosen plan on a recurring basis
• Trial periods (where offered) are free for the stated duration and convert to a paid subscription unless cancelled before the trial ends
• Plan pricing may change over time — we will notify you in advance of any price changes
• Failure to pay may result in restricted access to platform features until payment is resolved

You can manage or cancel your subscription at any time from your billing settings.

Customer payments made through your FlipNosh storefront are processed via Stripe or other integrated payment providers.

Restaurants are solely responsible for all applicable taxes, VAT, reporting obligations, and regulatory compliance related to their sales and business income. FlipNosh is a platform provider and is not responsible for tax compliance on behalf of individual restaurants.

FlipNosh aims to provide a reliable and stable platform experience. However, we do not guarantee uninterrupted, error-free service.

Disruptions may occur due to:

• Planned maintenance windows (communicated in advance where possible)
• Unexpected technical incidents or infrastructure outages
• Third-party service disruptions outside of our control

We will do our best to minimise downtime and communicate proactively when issues arise.

FlipNosh is designed for legitimate restaurant businesses. When using the platform, you agree not to:

• Use the platform for any unlawful, fraudulent, or deceptive purpose
• Upload or share harmful, offensive, or misleading content
• Abuse, overload, or attempt to compromise platform infrastructure
• Interfere with the use or experience of other restaurants or customers on the platform
• Resell, sublicense, or otherwise exploit platform features for purposes outside your own restaurant business

Violations of this section may result in immediate account suspension.

FlipNosh IP

FlipNosh retains full ownership of the platform software, design, branding, and infrastructure. Nothing in these Terms transfers any ownership of FlipNosh's intellectual property to you.

Your content

Restaurants retain full ownership of their own content, including menus, logos, images, and other uploaded business materials.

By uploading content to FlipNosh, you grant us a limited, non-exclusive licence to display and use that content solely for the purpose of operating your storefront and providing the service.

The FlipNosh platform is provided "as is" and "as available" without warranties of any kind, express or implied.

To the fullest extent permitted by applicable law, FlipNosh is not liable for any indirect, consequential, incidental, or special damages arising from your use of the platform, including but not limited to:

• Lost profits or revenue
• Loss of customer data
• Business interruption or reputational damage
• Losses resulting from third-party service failures

Our total liability in any given circumstance is limited to the subscription fees you paid to FlipNosh in the three months preceding the event giving rise to the claim.

FlipNosh reserves the right to suspend or terminate your account if:

• Subscription fees remain unpaid after reasonable notice
• Your account is used abusively or harmfully
• Illegal activity is detected or reasonably suspected
• There is a repeated or material violation of these Terms

Where possible, we will provide advance notice before termination. You may cancel your own account at any time through your billing settings. Cancellation does not entitle you to a refund of any fees already paid.

We may update these Terms of Service as the platform evolves, to reflect new features, legal requirements, or changes in our practices.

We will notify account holders of significant changes via email with reasonable advance notice. Continued use of the platform after changes take effect constitutes your acceptance of the revised Terms. The "last updated" date at the top of this page reflects when the Terms were last changed.

These Terms of Service and any disputes arising from them are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms or need to get in touch regarding your account, please contact us.